ITMAGINATION helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for experienced team players to fill the Senior Nice CXOne Consultant position and participate in our up-and-coming project for our client from the telecommunication industry.
You can expect:
- Engage with key CX stakeholders of the customer and consult/guide them to next generation CX journey
- Define the omni-channel CX and digital transformation strategy and execute the delivery using Nice CXOne.
Requirements
- Expert level knowledge and hands on experience in Nice CXOne and the CX eco systems.
- Hands on experience with integration of voice & chat bots and CRM tools such as SAP, Sales Force, MS Dynamics.
- Expert in AI and Digital channels and omni-channel designs and implementation using Nice CXOne.
- Contact center organization and operation to be able to understand customer needs and translate them into a high level design.
- Good understanding of 3rd party AI tools such as Google, AWS Lex etc…
- Communicative English
Benefits
- Remote work model
- Professional training programs – including Udemy and other development plans
- Work with a team that’s recognized for its excellence. We’ve been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We’ve also received the Great Place To Work® certification for five years in a row