IT Service Desk Consultant
6000
 - 
8000
 Net B2B + VAT / Month
Or
43
 - 
57
 Net B2B + VAT / Month
1300
 - 
1700
 EUR B2B Contract / Month
Or
1300
 - 
1700
 EUR B2B Contract / Hour
European Union
Warsaw
Apply Now!All Job Openings

IT Service Desk Consultant

Salary:
6000
 - 
8000
 Net B2B + VAT / Month
Or
43
 - 
57
 Net B2B + VAT / Hour
1300
 - 
1700
 EUR B2B Contract / Month
Or
1300
 - 
1700
 EUR B2B Contract / Hour
Location:
Warsaw
European Union
Apply Now!See all Job openings

Job Description

Currently ITMAGINATION is looking for an IT HelpDesk Specialist. The person will join Infrastructure Team and will deal, among others, with managing MS services, server, cloud resources.

Responsibilities:

  • Responding to queries via chat, email, or phone

  • Training other staff members on troubleshooting and diagnosing problems

  • Writing, editing, and revising training manuals for new and updated software and hardware

  • Providing technical assistance for questions and problems

  • Resolving problems with networks and other computer systems

  • Diagnosing system errors and other issues

  • Following up with the company to ensure full resolution of issues

  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

  • Running reports to analyze common complaints and problems

  • Installing or changing software to fix issues

  • Remotely accessing hardware or software for end-user to make changes and fix problems

  • Managing users and access rights

Requirements

  • Minimum 2 years experience as a Helpdesk or other similar position
  • Communicative English min. B2
  • Practical knowledge according to Windows, Windows Server, SharePoint, Office/o365
  • Team player mindset


Benefits

  • Hybrid work (Warsaw) 
  • Highly competitive salary
  • Possibility of 20 business days off in each year
  • Professional training programs – including Udemy and other development plans
  • Work with a team that is recognized for its excellence. Recognized as Great Place To Work® certification for three years in a row
  • Benefits package offer - Health Insurance, Sports Package, and Life Insurance offerings


Questions? Get in touch with the recruitment person hiring for this position!

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ITMAGINATION's Recruitment Process (EN)
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