ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for experienced team players to fill the SAP Application Incident & Service Manager position and participate in our project for our client from the ICT services industry.
Requirements
- Min 6 years in SAP support or application management roles
- Experience managing incidents, service requests, and change processes across SAP modules
- Familiarity with ITSM tools (e.g., ServiceNow, Remedy, Jira)
- Coordination between L1/L2/L3 teams, SAP vendors, and internal business stakeholders
- Excellent communication and reporting skills in German and English
- Ability to manage SLAs, document incidents, and lead service review meetings
Benefits
- Remote work model
- Professional training programs – including Udemy and other development plans
- Work with a team that’s recognized for its excellence. We’ve been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We’ve also received the Great Place To Work® certification for five years in a row
