ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for experienced team players to fill the Business Support – MS Dynamics position and participate in our project for our client from the ICT services industry.
Requirements
- min 3 years of experience in user-facing functional support roles within Microsoft Dynamics environments
- Experience supporting users across Dynamics 365 CRM/Finance/Operations modules
- Ability to triage incidents, guide users, and document recurring issues for further system optimization
- Familiarity with basic Dynamics configuration (e.g. workflows, views, dashboards) is a strong plus
- Skilled in preparing and maintaining user documentation and process manuals
- Previous experience working in multilingual/multinational teams
- Fluent English (C1) and proficient German (minimum B1) for daily communication and ticket handling
- Customer-oriented approach with strong interpersonal and coordination skills
Benefits
- Remote work model
- Professional training programs – including Udemy and other development plans
- Work with a team that’s recognized for its excellence. We’ve been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We’ve also received the Great Place To Work® certification for five years in a row
