ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for experienced team players to fill the position of L2 Support Engineer with .NET and participate in our up-and-coming project for our client from the information management area.
Responsibilities:
- Monitor system logs and scanners to identify, analyze, and resolve L2 support issues.
- Troubleshoot application errors related to .NET services and scanning systems.
- Investigate and diagnose issues raised through the ticketing system (e.g., ServiceNow).
Requirements
- Proven experience in L2 application support or combined development/support role.
- Strong understanding of .NET framework and ability to troubleshoot .NET-based applications.
- Experience monitoring and resolving issues within scanning solutions.
- Familiarity with ticketing systems, ideally ServiceNow (SNOW).
- Ability to analyze logs, identify root causes, and perform structured problem resolution.
- Strong communication and customer service skills with ability to support business stakeholders.
- Experience troubleshooting Windows environments and services.
- Fluent English (C1)
Benefits
- Fully remote position with working hours: 6pm-2am or 11pm-7am (Warsaw time)
- Professional training programs
- Work with a team that is recognized for its excellence. We have been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We have also received the Great Place To Work® certification for five years in a row
