ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for experienced team players to fill the position of Application Support Engineer and participate in our up-and-coming project for our client from the telecommunication industry.
Responsibilities:
- Act as L2 for DMS apps built on .NET/COM/C++ (integrating with MF/Java where needed).
- Own triage, resolution, and communication for incidents; escalate to L3 with clear diagnostics.
- Monitor health/SLIs and proactively prevent issues; collect logs and evidence for RCA.
- Support deployments/configuration; keep SOPs/KB current and actionable.
- Contribute to stability and MTTR reduction via task automation and runbook improvements.
Requirements
- Minimum of 2–5 years in L2 application support
- Working knowledge of .NET/C++, fundamentals of OOP, and SQL basics.
- ITSM/ITIL exposure (ServiceNow or similar); comfortable with shifts/weekends and on-call.
- Clear written documentation habits; good stakeholder communication.
- German B2+ and English B2+;
- Monitoring/APM (Prometheus/Grafana/App Insights), scripting (PowerShell/Python), Linux shell.
- Deployment tooling and basic networking/Windows Server/IIS knowledge.
- Automotive/DMS domain exposure would be an advantage
Benefits
- Remote work model from EU
- Professional training programs
- Work with a team that is recognized for its excellence. We have been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We have also received the Great Place To Work® certification for five years in a row
