ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for experienced team players to fill the position of Senior Application Support Engineer and participate in our up-and-coming project for our client from the telecommunication industry.
Responsibilities:
- Act as L3 escalation point for DMS applications built on .NET/COM/C++ (and integrated MF/Java components).
- Diagnose complex incidents, drive RCA, and deliver durable fixes and automation.
- Maintain configs, patches, and coordinated releases across environments; harden performance & stability.
- Improve observability (logs/metrics/traces) and refine runbooks/KB for faster MTTR.
- Collaborate with Dev/QA/SRE/Infra and Security; contribute to post-incident reviews and prevention plans.
- Participate in on-call rotation and support production cutovers.
Requirements
- At least 6–8+ years in L3 application support.
- Strong in .NET/C++/COM, debugging, log analysis, and SQL diagnostics.
- Scripting/automation (e.g., PowerShell or Python).
- Incident/problem management and RCA practice under ITIL.
- Enterprise, mission-critical environment experience; clear written documentation.
- German B2+ and English B2+
- Monitoring/APM (e.g., Prometheus/Grafana/App Insights), ServiceNow, deployment tooling.
- Performance engineering and stability hardening; knowledge sharing (KB/runbooks).
- Exposure to Automotive/DMS domain.
Benefits
- Remote work model from EU
- Professional training programs
- Work with a team that is recognized for its excellence. We have been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We have also received the Great Place To Work® certification for five years in a row
