ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for experienced team players to fill the position of Mainframe (COBOL) Support Engineer L1 / L2 and participate in our up-and-coming project for our client from the automotive industry.
Responsibilities:
- Provide L1/L2 production support for Mainframe-based components (COBOL stack) within a mission-critical environment.
- Triage incidents and coordinate escalations to L3 teams/vendors, tracking issues to closure and maintaining clear stakeholder communication.
Monitor operational health and stability; collect diagnostics (job outputs, logs, interface traces, DB evidence) and contribute to RCA.
- Support releases/rollouts (cutovers, verification, post-release monitoring) and environment coordination.
- Maintain and improve runbooks/KB articles; drive repeat-incident reduction and faster MTTR.
- Work in a shift model (08:00–18:00) with occasional on-call/weekend support during rollouts/releases.
Requirements
- 2-3 years in L1/L2 application / production support in enterprise environments with Mainframe exposure.
- Practical knowledge of COBOL / z/OS ecosystem and diagnostics (jobs/batches, logs, interfaces, DB access patterns).
- Experience operating within SLAs and collaborating across Dev/Infra/Security teams.
- DMS or Automotive experience; performance/stability hardening exposure.
- German B2+ and English B2+.
Preferred:
- ITSM (ServiceNow) and monitoring/alerting platforms.
Benefits
- Remote work model from Poland (possible delegations to the customer office in Germany)
- Professional training programs
- Work with a team that is recognized for its excellence. We have been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We have also received the Great Place To Work® certification for seven years in a row
