ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for experienced team players to fill the position of C++ Support Engineer L1 / L2 and participate in our up-and-coming project for our client from the automotive industry.
Responsibilities:
- Provide L1/L2 production support for C++ components used in service/integration layers (where applicable: web-facing flows and backend runtimes).
- Coordinate escalations to L3 engineering for deep fixes; manage communication, follow-up and closure.
- Execute advanced triage: analyze logs, collect diagnostic evidence (dumps/traces when available), correlate monitoring signals, and support RCA.
- Support releases/rollouts and production cutovers; ensure operational readiness and documentation.
- Build and maintain runbooks/KB; drive repeat-incident reduction and improved MTTR.
- Work in a shift model (08:00–18:00) with occasional on-call/weekend support during rollouts/releases.
Requirements
- 5–10 years in L1/L2 production support or maintenance/support of C++ applications in enterprise environments.
- Practical diagnostics skills (logs, troubleshooting, basic performance triage; familiarity with crash evidence).
- Experience working with SLAs and cross-team collaboration.
- DMS or Automotive experience; performance/stability hardening exposure.
- German B2+ and English B2+.
Preferred:
- ITIL Incident/Problem/Change; structured documentation and knowledge management.
Benefits
- Remote work model from Poland( possible delegations to the customer office in Germany)
- Professional training programs
- Work with a team that is recognized for its excellence. We have been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We have also received the Great Place To Work® certification for seven years in a row
