ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for experienced team players to fill the position of .Net Support Engineer L1 / L2 and participate in our up-and-coming project for our client from the automotive industry.
Responsibilities:
- Provide L1/L2 production support for .Net based web applications and backend services (APIs) in a mission-critical environment.
- Coordinate escalations to L3 engineering for code-level fixes; own incident communication, tracking and closure.
- Perform advanced triage: log analysis, configuration checks, web/app runtime troubleshooting (e.g., IIS where applicable), and SQL diagnostics.
- Support releases/rollouts and production cutovers; maintain operational readiness (runbooks, checklists, verification steps).
- Improve KB/runbooks and contribute to RCA/prevention actions to reduce recurring incidents and MTTR.
- Work in a shift model (08:00–18:00) with occasional weekend/on-call support during rollouts/releases.
Requirements
- Min. 2 years in L1/L2 application support for enterprise systems (strong ops mindset).
- Strong troubleshooting on Windows web application environments (services/config/logs).
- SQL diagnostics (queries, investigation, evidence gathering).
- PowerShell (automation / operational scripting).
- German B2+ and English B2+.
- DMS or Automotive experience; performance/stability hardening exposure.
Preferred:
- Basic understanding of .NET runtime/IIS from operations perspective (not coding).
- ITIL Incident/Problem/Change; structured documentation and knowledge management.
- Monitoring/APM (App Insights, Dynatrace, Prometheus/Grafana), ServiceNow.
Benefits
- Remote work model from Poland( possible delegations to the customer office in Germany)
- Professional training programs
- Work with a team that is recognized for its excellence. We have been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We have also received the Great Place To Work® certification for seven years in a row
