ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for experienced team players to fill the position of Support Engineer L1 / L2 and participate in our up-and-coming project for our client from the automotive industry.
Responsibilities:
- Provide L1/L2 production support
- Coordinate escalations to L3 engineering for code-level fixes; own incident tracking, communication and closure.
- Perform advanced triage: log analysis, API troubleshooting (HTTP/REST), configuration verification and SQL diagnostics.
- Support releases/rollouts and production cutovers; ensure operational readiness (runbooks, checklists, verification steps).
- Work in a shift model (08:00–18:00) with occasional weekend/on-call support during rollouts/releases.
Requirements
- min 2 years in L1/L2 production support or maintenance
- Practical diagnostics skills (logs, troubleshooting, basic performance triage; familiarity with crash evidence).
- Experience working with SLAs and cross-team collaboration.
- DMS or Automotive experience; performance/stability hardening exposure ( preferred)
- German B2+ and English B2+.
- ITIL Incident/Problem/Change; structured documentation and knowledge management.
Benefits
- Remote work model from Poland (possible delegations to the customer office in Germany)
- Professional training programs
- Work with a team that is recognized for its excellence. We have been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We have also received the Great Place To Work® certification for seven years in a row
