ITMAGINATION, now part of a Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for a Delivery Operations Administrator.
Key Responsibilities:
- Support the Chief Delivery Officer and Delivery Team in daily delivery and staffing operations
- Act as a key operational user of delivery, staffing, and workforce management systems, ensuring data accuracy and consistency
- Identify system issues, data inconsistencies, and manual workarounds; cooperate with IT or system owners to resolve recurring problems
- Design and maintain operational workarounds when systems or tools are not fully reliable
- Manage resource allocation and project staffing processes
- Manage the pool of available resources (2-10 people) during time between projects (bench)
- Monitor utilization, capacity, and allocation risks; proactively highlight gaps and constraints
- Contribute to forecasting and analysis of delivery capacity and future staffing needs
- Cooperate closely with Delivery, HR, and Recruitment teams on workforce planning and onboarding readiness
- Analyze, document, and continuously improve delivery and operational processes
- Reduce manual effort, unclear ownership, and dependency on informal knowledge
- Create and maintain SOPs, process documentation, and operational guidelines
- Ensure consistent application of company standards and operational rules across the department
- Coordinate collaboration between team in Poland and Operations in HQ/offshore teams in India, facilitating issues resolution
- Drive structured, outcome-focused communication across locations and time zones
- Support and improve knowledge transfer, onboarding, and operational training effectiveness
- Monitor operational delivery KPIs
- Prepare clear status reports, summaries, and management-ready insights
- Organize and facilitate operational meetings, including preparation of agendas, notes, and follow-ups
Requirements
- 3-5 years of experience in delivery operations, PMO support, project operations, or resource management in IT outsourcing, or managed services environment
- Proven ability to work with non-mature processes and systems and improve them over time
- Strong analytical skills and high confidence working with data and reporting (Google Sheets, reporting tools)
- High system affinity – experience with corporate tools such as ERP, staffing systems, CRM, SharePoint or similar
- Background in IT outsourcing, managed services, or delivery centers
- Ability to work independently, prioritize effectively, and take ownership of recurring operational problems
- Very good command of English (minimum B2, daily international collaboration)
Benefits
Opportunity to work in an international environment with close cooperation with senior leadership
Participation in strategic initiatives supporting the growth of the Delivery Center
Real impact on shaping operational processes and tools in the organization
Remote work model
Work with a team that’s recognized for its excellence. We’ve been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We’ve also received the Great Place To Work® certification for five years in a row
