ITMAGINATION, now part of a Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for team players to fill ServiceNow Experts positions in a dynamic international project for the customer from Teleco industry.
Whether you are a hands-on Developer, a strategic Consultant, or a high-level Architect, you will play a key role in designing, implementing, and optimizing enterprise-grade solutions on the Now Platform. You will bridge the gap between complex business requirements and technical excellence, ensuring our ServiceNow ecosystem remains scalable and efficient.
Your Key Responsibilities:
- Solution Design & Implementation: Lead the configuration and customization of ServiceNow modules to meet specific business needs.
- Technical Excellence: Develop custom applications, workflows, and integrations using Creator Workflows (App Engine, Integration Hub, Flow Designer).
- Consulting: Advise internal or external stakeholders on best practices, OOTB (Out-of-the-Box) functionality, and platform governance.
- Architecture (for Architect level): Define the long-term technical roadmap, oversee the CMDB health, and ensure alignment with the Common Service Data Model (CSDM).
- Collaboration: Work in an agile environment, translating German-language requirements into technical specifications
Requirements
- Core ServiceNow Expertise: Strong experience in one or more of the following leading modules:
- ITSM: Incident, Problem, Change, Request, Knowledge, CMDB.
- ITOM: Discovery, Service Mapping, Event Management, Cloud Observability.
- CSM: Case Management, Omnichannel, Knowledge, Communities.
- HRSD: Case & Knowledge Management, Employee Center, Lifecycle Events.
- SecOps: Vulnerability Response, Security Incident Response, Threat Intel.
- ITAM / SAM / HAM: Software & Hardware Asset Management.
- GRC / IRM: Risk, Compliance, Audit, Policy & Controls.
- PPM / APM / SPM: Project Portfolio, Agile, Application Portfolio.
- UI/UX: Service Portal and UI Builder.
- Technical Background: Solid understanding of JavaScript, Web Services (REST/SOAP), and ServiceNow’s underlying architecture.
- Industry Experience (Advantage): Prior experience in Financial Services, Telco, or Healthcare is a major plus.
- Communicative German and English is Required
Benefits
- Fully remote work model with possible delegation to the customer office in Bonn from time to time
- Professional training programs – including Udemy and other development plans
- Work with a team that’s recognized for its excellence. We’ve been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We’ve also received the Great Place To Work® certification for five years in a row
