Virtusa helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for experienced team players to fill the position of Junior Cloud Support Engineer and participate in our up-and-coming project for our client from the iLottery area.
You can expect:
- Serve as the first point of contact for cloud support requests and incidents, delivering timely, professional, and accurate responses across all channels
- Execute routine operational tasks across AWS, Azure, and GCP, including access provisioning, resource reviews, tagging validation, quota checks, basic networking and DNS triage, and monitoring review
- Assist with identity and access management processes, including role-based access, least-privilege validation, and audit support activities in collaboration with security and governance teams
Requirements
• 1-3 years of experience in a technical support, cloud operations, systems administration, NOC, or similar customer-facing role
• Working knowledge of at least one major public cloud platform (AWS / Azure) with demonstrated interest in expanding across all three (+GCP)
• Foundational understanding of networking concepts including DNS, routing, security groups or firewall rules, load balancing, and basic connectivity troubleshooting
• Experience working within a ticketing system (Jira Service Manager) with disciplined, accurate documentation habits
•Exposure to FinOps concepts such as resource tagging, cost allocation, budget alerts, reserved capacity, and unit cost analysis
• Familiarity with cloud governance practices including policy enforcement, access reviews, baseline configuration standards, and audit evidence collection
• Basic scripting or automation skills in PowerShell, Python, or Bash, with comfort using CLI tools for cloud platforms
• Introductory experience with infrastructure-as-code tools such as Terraform or cloud-native templates (CloudFormation, ARM, or Bicep)
• Familiarity with monitoring and observability practices, including alert review, dashboard interpretation, and runbook-driven incident response
• Cloud certification at the foundational level (Azure Fundamentals AZ-900, Azure Administrator AZ-104, AWS Cloud Practitioner, or Google Cloud Digital Leader) is an asset
Benefits
- Fully remote position
- Professional training programs – including Udemy and other development plans
- Work with a team that’s recognized for its excellence. We’ve been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We’ve also received the Great Place To Work® certification for five years in a row
