Working within our Cyber Data Services team, which is at the core of our Proactive Insurance product offering and Client's promise to protect our policyholders from existing and emerging cyber security vulnerabilities and threats.
You will play a key role in developing the company's competitive advantage in aggregating, presenting, and analysing large datasets. You will contribute to the development of our proprietary data platform and work to solve problems that are key to protecting our policyholders.
Requirements
- Contribute using our standard tech stack, which is Python, Linux (via WSL), PostgreSQL, SQL Server, Databricks, and spans both Azure and AWS cloud infrastructure.
- Experience integrating with ITSM platforms like Freshdesk & Freshchat APIs (REST, webhooks).
- You are able to troubleshoot API calls, JSON payloads, and integration issues.
- Web frontend awareness (HTML/CSS/JS) for widget configuration when needed — not full development skills, but enough to collaborate effectively.
- You have experience configuring automations, workflows, SLAs, routing rules, and inbox logic.
- Model data for a variety of purposes (operational and analytical) in collaboration with your team, other teams, and analytical data customers.
- You have an understanding of outbound communication flows (email/push), including branding and template configuration.
- Contribute to quality automation in our CI/CD process, optimising for bug-free release cadence and developer delight.
- Contribution to test automation through either enhancement to the platform or additional tests
- Maintain good quality documentation (starting with your code) for technical and non-technical audiences.
- Participate in a pairing-first development team, learning skills from your colleagues and giving back to the community by imparting hard-won wisdom and skills learned from past experiences.
- Mentoring and coaching of less experienced team members through design and code reviews
- Participate in a safe and honest workplace culture by participating in open conversations about technical design, implementation and interrogating decisions when appropriate.
- Assessment of application security to ensure it complies with Client Application Security Standards
- Evaluation of APIs to ensure that they comply with the relevant Client API Standards
