CAREER Path

Service Desk

Service Desk Consultants are responsible for solving end-user problems as the first line of support. They also take care of equipment inventory, new workplace preparation, and managing licenses assigned to employees.
They help with equipment repairs (warranty and non-warranty) and help maintain the equipment's good condition.

Check out our career path and how your journey at ITMAGINATION will look like below!

Mateusz Głusiec

Head of IT

Department Heads at ITMAGINATION lead the specific area in which they are responsible for and help with mentoring, skills assessment & training, shaping our team members' career paths, and more!
Learn more about your career at ITMAGINATION!
My duty is to effectively and securely manage local IT. I am managing a team of specialists, developing and maintaining IT systems, and providing high-quality end-user support.
‍
I follow market trends to guide the management board in the right directions related to technical resources and security.
‍
Promoting the principle that no one is left without adequate support in everyday tasks.
Junior
Regular
Senior
Expert

Junior IT Service Desk Consultant

Salary Range: 
5000
 - 
6500
 PLN
+ Top Performers Bonus
+ Bonuses
Salary Range: 
1000
 - 
1300
 EUR
+ Top Performers Bonus
+ Bonuses
See how we calculate salaries.
Estimated Duration: 2 years
Inventory management
HelpDesk management
Microsoft Windows
Microsoft Office
User account management
Diagnosing problems and solving them
Software installation
Workstation preparation
License management
Equipment maintenance

Requirements:

  • Ability to conduct substantive correspondence in order to solve the user's problem
  • Responsiblity when managing equipment and handing it over
  • Ability to solve simple operating system and office suite issues
  • Simple user account and password activities
  • Software installation using installation files
  • Licenses mamagement, preparation and monitoring
  • Operating system reinstallation and customization
  • Occasional need for support from the second line
  • Warranty and non-warranty repairs handling
  • User work tools preparation

‍

Nice-to-have:

  • Interpersonal skills and ease in making contact
  • Customer-oriente approach
  • MS100 Certification
View All Open Jobs

IT Service Desk Consultant

Salary Range: 
6500
 - 
9000
 PLN
+ Top Performers Bonus
+ Bonuses
Salary Range: 
1300
 - 
1900
 EUR
+ Top Performers Bonus
+ Bonuses
See how we calculate salaries.
Estimated Duration:
Inventory management
HelpDesk management
Microsoft Windows
Microsoft Office
User account management
Diagnosing problems and solving them
Software installation
Workstation preparation
License management
Equipment maintenance

Requirements:

  • Responsiblity when managing equipment and stock management
  • Ability to solve complex operating system and office suite issues
  • Advanced user account, groups, policies and password activities
  • Software installation using scripts and GPO
  • Licenses mamagement, preparation, monitoring and cost optimizaion
  • MS100 Certification
  • Willingess to help less experienced colleagues

‍

Nice-to-have:

  • Windows server operating systems knowledge
  • Ability to configure GPO policies
  • Diligence and proactiveness
View All Open Jobs

Senior IT Service Desk Consultant

Salary Range: 
 - 
 PLN
+ Top Performers Bonus
+ Bonuses
Salary Range: 
 - 
 EUR
+ Top Performers Bonus
+ Bonuses
See how we calculate salaries.
Estimated Duration:
View All Open Jobs

Expert IT Service Desk Consultant

Salary Range: 
 - 
 PLN
+ Top Performers Bonus
+ Bonuses
Salary Range: 
 - 
 EUR
+ Top Performers Bonus
+ Bonuses
See how we calculate salaries.
Estimated Duration:
View All Open Jobs

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Assessments & Pay Scales

We're constantly and regularly evaluating our processes and each of our team members to make sure they're fairly remunerated. Check out the core elements of our evaluation process below.

Level Of Experience & Merit

Tools, skills, and certifications necessary for this position
Assessment done regularly and periodically to stay up to date

Contributions To The Team & Organization

Teamwork & willingness to help
Outstanding initiative-taking including knowledge seeking & helping others

English & Other Relevant Languages Proficiency

English is essential as our main comminucation language with clients
Other languages are helpful in roles like sales & recruitment

Versatility & Additional Knowledge

Knowledge of working with additional technologies than those in core stack
Ability to work in different and diverse work environments

Long Term Collaborative Approach To Work

Great relationship with clients & deep domain knowledge
In-depth understanding of the culture & best practices at ITMAGINATION
We're Agile and use Scrum

Flexibility & Oppenness To New Experiences

Ability to take on new challenges in unfamiliar fields
Openness to take on diverse projects and learn new technologies on the go
Check Out all our job Openings